Refund policy

Last Updated: November 4, 2026

1. 30-Day Return Window
Eligible standard returns may generally be requested within 30 days after the carrier-marked delivery date. Mandatory consumer rights under applicable law remain unaffected.

2. Return Eligibility
Items should generally be unused and in substantially the same condition as received, with original tags, packaging, accessories, or components where applicable. Items should be free from stains, odors, damage caused by use, and other signs of wear. Include the order number or proof of purchase. Certain products may have additional product-specific return conditions disclosed before purchase.

3. Starting a Return
Contact info@potatobj.com before sending a return. Include your order number, checkout email, item(s), reason for return, and photographs where relevant. Returns require prior authorization. After approval, we will provide or confirm the return instructions and correct return address. Do not automatically send returns to the business address.

4. Return Shipping Costs
For returns based on preference, fit, size, color, or change of mind, customers are responsible for return shipping costs. If an item is confirmed damaged, defective, incorrect, or materially different from what was ordered, contact us before returning it. Where Potatobj is responsible, we will cover reasonable return shipping costs where a return is required, or provide another appropriate resolution.

5. Damaged, Defective, Incorrect, or Missing Items
Contact us promptly, preferably within 48 hours after delivery, with your order number, checkout email, a description, and relevant photographs. This suggested reporting period helps us investigate and does not reduce any applicable statutory rights or the stated 30-day return window.

6. Non-Returnable Items
Unless required by law, we may decline standard returns of used items; items damaged through customer misuse; items missing required tags or components; or items clearly identified as final sale or non-returnable before purchase. This does not limit rights relating to defective, misdescribed, or incorrect goods where applicable law provides otherwise.

7. Exchanges
Direct exchanges depend on availability and are not guaranteed. For a standard size, color, or preference change, you may return the eligible item and place a new order. Contact us before placing a replacement order for a damaged, defective, or incorrect item.

8. Inspection
After an authorized return arrives at the designated return location, we generally inspect it within 1–3 business days.

9. Refund Processing
After an eligible return has been received, inspected, and approved, we generally process the refund to the original payment method within 4–7 business days. Your bank, card issuer, or payment provider may need additional time to post the refund.

10. Late or Missing Refunds
If an approved refund has not appeared, check with your bank, card issuer, or payment provider first. If it still cannot be located after the provider's normal processing period, contact info@potatobj.com.

11. Shipping Charges and Fees
Any shipping charge paid at checkout will be handled in accordance with the order terms and applicable law. Return shipping for non-quality-related returns remains the customer's responsibility. No restocking fee is charged for eligible returns under this policy.

12. Statutory Consumer Rights
Some jurisdictions provide statutory cancellation, withdrawal, conformity, refund, repair, replacement, or other consumer rights. Nothing in this policy limits rights that cannot legally be excluded.

13. Business and Return Address
Business Address: 52 Arverne Ter, Irvington, NJ 07111, United States. This is not automatically the return address. The correct return address will be provided or confirmed after return authorization.

14. Contact
Potatobj
Website: https://potatobj.com
Email: info@potatobj.com
Phone: +1 551-213-9655
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time (ET); Sunday closed.