Shipping policy

Last Updated: November 4, 2026

This Shipping Policy applies to orders placed through https://potatobj.com. “Business days” means Monday through Friday, excluding U.S. federal holidays.

1. Shipping Destinations
The United States is the primary market used for this policy. Shipping availability depends on the address entered at checkout and the destinations enabled in Shopify. If a destination cannot be selected or no shipping option appears at checkout, shipping is not available to that destination for that order.

2. Shipping Fees
Free standard shipping is offered on eligible orders shipped within the United States. Any shipping options, fees, or conditions applicable to an order will be displayed at checkout. Applicable taxes or other charges required by law will be shown where applicable.

3. Order Processing
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation. Processing may take longer during holidays, promotions, unusually high order volume, payment or address reviews, or inventory issues.

4. Estimated Delivery
The standard estimates used for this store are:
• Order processing: 1–3 business days
• Transit time: 6–9 business days
• Estimated total delivery: 7–12 business days

These are estimates, not guaranteed delivery dates. Carrier operations, weather, holidays, incorrect address information, or other circumstances beyond reasonable control may affect delivery. If a specific estimate is displayed at checkout, please refer to the order-specific information.

5. Order Confirmation and Tracking
An order confirmation is normally sent to the email address provided at checkout. Confirmation means the order was received, not that it has shipped. Tracking information will be provided when available after the package is handed to the carrier. Carrier tracking updates may take approximately 24–48 hours to appear after the carrier receives the package.

6. Shipping Address
Customers are responsible for providing complete and accurate shipping information. Contact info@potatobj.com promptly if an address needs correction. Changes cannot be guaranteed after processing has begun or the order has shipped.

7. Delayed, Lost, or Missing Packages
If an order has not arrived after the estimated delivery period, contact us with the order number and tracking information. If tracking shows delivery but the package cannot be located, check the delivery address and likely delivery locations and contact the carrier where appropriate. Contact us if the package remains missing.

8. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order promptly. If an item is damaged, defective, incorrect, or missing, contact info@potatobj.com with the order number, a description, and photographs where applicable. We will review the issue and provide an appropriate resolution under our policies and applicable law.

9. International Orders
If international shipping is enabled for a destination, delivery options and timeframes may vary. Customs clearance, import duties, taxes, or other charges may apply. Unless checkout expressly states that these charges are included or collected, additional charges may be payable by the customer.

10. Returns and Shipping
Eligible returns may generally be requested within 30 days after delivery. Customers generally pay return shipping for non-quality-related returns. For confirmed damaged, defective, incorrect, or materially different items, Potatobj will cover reasonable return shipping costs where a return is required, or provide another appropriate resolution. See our Return & Refund Policy.

11. Contact
Potatobj
Email: info@potatobj.com
Phone: +1 551-213-9655
Address: 52 Arverne Ter, Irvington, NJ 07111, United States
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time (ET); Sunday closed.